Terms & Conditions
Property and Cancellation Policies
Standard Policies
- You must be 20 years old or older to rent a room at Sunwapta.
- We take a deposit of first night room and tax at time of booking.
- 72 hour cancellation policy.Non-Refundable Room Rates are non refundable.
For multiple night bookings, we will keep the deposit and automatically cancel all remaining nights of your reservation. - Group Policies
We take a deposit of first night room and tax at time of booking. - If booking five rooms or more the booking will be subject to the group policy.
- The deposit is fully refundable if you cancel at least 30 days prior to scheduled date of arrival.
- Cancellations after the policy period will not have the deposit refunded.
- You can cancel by phone or email.
- For information on group meals contact the hotel at least 30 days prior at groups@sunwapta.com.
Terms and Conditions
Prices and Taxes: All prices are pre-tax. We have 2 fees and 2 taxes at Sunwapta. These come to a total of 16.35% on accommodation. When you're here, our restaurant and gift store prices are pre-tax. The total tax in the restaurant and gift store is 7.1%. Gratuities are optional and at your discretion.
Payment Terms: We automatically charge the first night at the time of booking. We will take the remaining amount due for accommodation at the time of check in. If for any reason you want to shorten your stay, please talk to a manager so we can attempt to resell the room and provide you with a refund for unused dates.
Traveling with Minors: The minimum age to stay in a room without adult supervision at Sunwapta is 20 years of age. If you are traveling with minors (under 18 years of age), you must have at least one adult staying in the same room.
Accessibility and Special Needs: We do not provide wheelchair accessible showers or bathrooms. We understand this is a limitation and a let down and apologize. We do have a couple of wheelchair accessible rooms however. It's best to contact us directly by email or phone to discus your needs and determine whether we are the right property to stay with! We answer our own phones and emails, so you will always be getting direct and reliable information.
Parking: Parking is free!
Cooking on Property: Please note that we are located in the National Park and therefore due to wildlife safety we do not permit any outdoor cooking on property. Attracting wildlife onto property could endanger guests and staff, as well as result in large fines from Parks Canada. If you wish to cook in the park please do so at your own risk off of property (we can recommend some picnic areas). We do have microwaves available for free for indoor use based on a first come service. Due to fire hazards please only use microwaves for cooking indoors.
Dispute Resolution/Problems: Our mission statement is to provide the best experiences that we can. If you have any issue whatsoever prior to arrival please contact us directly via phone or email. Email allows a written history, so we always advise this form of communication if you have issues with your booking. Once you arrive we are 110% committed to you and the people you are traveling with. There is no problem that we won't solve. Please come to the front desk to speak with us right away. Our Commitment To You: If for any reason AT CHECK IN, you are unhappy with the property, rooms, amenities or any other aspect of your experience, we will refund your charges and help you find a place more suitable to your needs and desires!
Use of Personal Information: By using our online booking engine, or communicating with us digitally by email, online messaging interface, text message, online chat or social media, you are explicitly allowing direct digital communication in all the named formats as well as phone calls from Sunwapta Falls Resort LTD. Sunwapta Falls Resort LTD operating as Sunwapta Falls Rocky Mountain Lodge is family owned and operated business. We are here to help our customers connect with nature and create incredible experiences to last a life time! We will NEVER use your information except to communicate directly with you about your stay, your experience or other services we can provide to you before, during or after your stay. If you wish, you can follow us on Facebook for specials and events. We will never sell or share your information with ANY company outside of Sunwapta Falls Resort LTD except for non-personal non-identifying information used to help government agencies understand trends and statistics in tourism.
Liability: Sunwapta Falls Resort LTD shall not be held liable for the use of this booking site or any other booking site on which our property is listed. The information provided here is done in good faith and to the most accurate level possible. If the you, the client, is not clear or have any questions you would like to ask, it is your responsibility to ask prior to making a reservation. Sunwapta shall not be held liable for any information provided on this site, or for the interpretation and decisions made based on that information. The client, you, are 100% liable for your travel plans. You are also completely liable for insuring your travel plans against financial loss due to any unfortunate events that may prevent you from coming to Sunwapta. We highly recommend purchasing full travel insurance that includes medical, trip cancellation and trip interruption to help ameliorate any unfortunate events. Sunwpata Falls Resort LTD is not your fiduciary. Please speak with your direct insurance advisor about your options. Sunwapta Falls Resort LTD is not liable for any incidents outside of its direct control that may effect your reservation or ability to fulfill it.
Force Majeure: Sunwapta Falls Resort LTD shall not be held liable for any aspect of any force majeure event which prohibits Sunwpata Falls Resort LTD from performing its services.
